Contact Us

401(k) Plans
Your opinion is important to us. We encourage you to contact us if you have any questions or comments


Employees of a 401k Plan, please call our Participant Service line: 1-800-395-1113

Please have your contract number and Social Security number handy. Our client account representatives are available to take your calls Monday through Friday, (excluding holidays) from 8 a.m. to 8 p.m. ET.

Financial Advisers

If you're an Adviser with questions, please contact our Financial Advisers Help line: 1-877-346-8378

More information on how to obtain secure access to your account.

If You Have A 401(k)

You can move outside qualified retirement accounts (401(k), 403(b), 457(b) IRA, etc) into your John Hancock 401(k) Plan, to help simplify your retirement planning.

Learn More »


If you're leaving your plan, you can roll over to an Individual Retirement Account (IRA) with no sales charge for the life of your account.*
*a $25 annual account maintenance fee applies.