Fixed Products

To access these files, your system must be able to read files in pdf format. Download Acrobat reader now if your system doesn't have it.

Electronic Direct Deposit Form

Use this form to set-up or make changes to your direct deposit account.

Download Withdrawal Request Form (PDF)
Change of Address Form

Use this form to make changes to your address.

Change of Address Form (PDF)
Change of Beneficiary Form

Use this form to add or make changes to your beneficiary designation.

Change of Beneficiary Form (PDF)

Submitting a Claim?
Contact our Client Services line at:
Monday - Friday
9:00 AM - 5:00 PM EST

Mailing Address:
John Hancock Life Insurance Company (U.S.A.)
PO Box 55446, Boston, MA 02205-5446

Overnight Address:
30 Dan Road, Suite 55446, Canton, MA - 02021-2809